Privacy Policy

Company Name: Piptan Capital L.L.C

Registration Number: 2699641

License Number: 1551118

Jurisdiction: United Arab Emirates

This Privacy Policy is governed by the laws and regulations of the United Arab Emirates, including but not limited to the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data.

We collect information that you provide directly to us and information that is automatically collected when you use our services:

2.1. Information You Provide

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, nationality, and government-issued identification numbers
• Financial Information: Bank account details, payment information, credit card details, and financial history (processed securely through third-party payment processors)
• Property Preferences: Property type preferences, budget range, location preferences, and investment goals
• Communication Data: Correspondence, inquiries, feedback, and any other information you provide when contacting us
• Account Information: Username, password, and account preferences if you create an account with us

2.2. Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, and navigation paths
• Location Data: General location information derived from your IP address or device settings (with your consent)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7 for more details)

2.3. Information from Third Parties

• Information from real estate partners, property developers, and service providers
• Public records and property databases
• Social media platforms (if you connect your accounts)
• Credit bureaus and financial institutions (with your consent)

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our real estate services, process transactions, and facilitate property viewings and consultations
• Communication: To respond to your inquiries, provide customer support, send service-related notifications, and communicate about properties and opportunities
• Personalization: To personalize your experience, recommend properties that match your preferences, and customize content and advertisements
• Marketing: To send you marketing communications, newsletters, property updates, and promotional materials (with your consent, which you can withdraw at any time)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal or harmful activities
• Analytics: To analyze usage patterns, improve our website and services, conduct research, and generate insights
• Business Operations: To manage our business operations, maintain records, and facilitate business transactions

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, data storage, website hosting, analytics, marketing, and customer support (these providers are contractually obligated to protect your information)
• Business Partners: With real estate developers, property owners, financial institutions, and other business partners necessary to provide our services
• Legal Requirements: When required by law, court order, or government regulation, or to respond to legal process, protect our rights, or prevent harm
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction
• With Your Consent: When you have explicitly consented to the sharing of your information
• Public Information: Information you choose to make public through our platform may be visible to others

We take reasonable steps to ensure that third parties with whom we share your information maintain appropriate security measures and use your information only for the purposes for which it was shared.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response procedures and breach notification protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Under applicable UAE data protection laws, you have certain rights regarding your personal information:

• Access: Request access to and copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to certain processing activities, including direct marketing
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your information to another service provider where technically feasible
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require verification of your identity before processing your request.

You may also opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can control cookies through your browser settings, but disabling cookies may affect website functionality.

We may also use third-party analytics and advertising services that use cookies and similar technologies. These services are subject to their own privacy policies.

Our website and services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We may integrate with third-party services such as:

• Payment processors (e.g., Stripe, PayPal)
• Social media platforms (e.g., Facebook, Instagram, LinkedIn)
• Analytics services (e.g., Google Analytics)
• Customer relationship management (CRM) systems
• Property listing platforms and databases

Your interactions with these third-party services are governed by their respective privacy policies and terms of service.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The nature and purpose of the information collected
• Legal, regulatory, and contractual obligations
• The need to resolve disputes and enforce agreements
• Business and operational requirements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than the United Arab Emirates, including countries that may have different data protection laws. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable law.

By using our services, you consent to the transfer of your information to countries outside the UAE for the purposes described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Piptan Capital L.L.C is a licensed real estate company operating in the United Arab Emirates. Our license information is verified and can be accessed through the QR code below:

License Verification

Registration Number: 2699641

License Number: 1551118

Scan the QR code to verify our license information with the relevant regulatory authorities in the United Arab Emirates.

Piptan Capital L.L.C operates in accordance with the laws and regulations of the United Arab Emirates, including data protection regulations. We uphold the highest ethical and regulatory standards in all our activities, ensuring that our practices reflect both local and international best practices.